Get in touch
Feel free to call, send us an email, connect via Facebook or simply complete the enquiry form.
If your enquiry is related to M1 Line operational and service information, please visit https://transportnsw.info/contact-us/feedback/metro-feedback
M1 Line
For all M1 Line operational and service information visit https://transportnsw.info/contact-us/feedback/metro-feedback
Customer Satisfaction Survey
Transport for NSW would like your feedback on the Sydney Metro service. We want to hear from everyone — whether you use Metro frequently, occasionally or rarely. Your insights help us understand what’s working well and where we can improve. The survey takes 3–5 minutes to complete and all responses are confidential. Survey is open until 10 May.
You can complete the survey in Arabic, Chinese, English or Hindi.
How to make a complaint
If you are not happy with any aspect of Sydney Metro, you are encouraged to lodge a complaint. This can include business disruption, concerns about utility providers undertaking work on our behalf and other project related concerns or complaints, visit sydneymetro.info/how-to-make-a-complaint.
For complaints related to Sydney Metro operations, please visit transportnsw.info
More information about how we collect information in connection with a complaint is available in Sydney Metro’s Complaints Privacy Collection Notice.
Sydney Metro City & Southwest
1800 171 386 24 hour community information line.
sydneymetro@transport.nsw.gov.au (responses during business hours only).
Sydney Metro City & Southwest, PO Box K659, Haymarket, NSW 1240.
If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 171 386.
Sydney Metro West
1800 612 173 24 hour community information line.
sydneymetrowest@transport.nsw.gov.au (responses during business hours only).
Sydney Metro West, PO Box K659, Haymarket, NSW 1240.
If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 612 173.
Sydney Metro — Western Sydney Airport
1800 717 703 24 hour community information line.
sydneymetrowsa@transport.nsw.gov.au (responses during business hours only).
Sydney Metro - Western Sydney Airport, PO Box K659, Haymarket, NSW 1240.
If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 717 703.