Get in touch
Feel free to call, send us an email, connect via Facebook or simply complete the enquiry form.
If your enquiry is related to M1 Line operational and service information, please visit Metro | transportnsw.info
Our mailbox will be unattended from close of business Friday 20 December until 9am Monday 6 January. If you have sent us an enquiry, a member of our team will get back to you once our office re-opens.
If you would like to speak to someone urgently, you can contact the Community Information Line 24 hours a day, 7 days a week. Please see contact numbers below.
M1 Line
For all M1 Line operational and service information visit transportnsw.info/travel-info/ways-to-get-around/metro
How to make a complaint
If you are not happy with any aspect of Sydney Metro, you are encouraged to lodge a complaint. This can include business disruption, concerns about utility providers undertaking work on our behalf and other project related concerns or complaints, visit sydneymetro.info/how-to-make-a-complaint.
For complaints related to Sydney Metro operations, please visit transportnsw.info
More information about how we collect information in connection with a complaint is available in Sydney Metro’s Complaints Privacy Collection Notice.
Sydney Metro City & Southwest
1800 171 386 24 hour community information line.
sydneymetro@transport.nsw.gov.au (responses during business hours only).
Sydney Metro City & Southwest, PO Box K659, Haymarket, NSW 1240.
If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 171 386.
Sydney Metro West
1800 612 173 24 hour community information line.
sydneymetrowest@transport.nsw.gov.au (responses during business hours only).
Sydney Metro West, PO Box K659, Haymarket, NSW 1240.
If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 612 173.
Sydney Metro — Western Sydney Airport
1800 717 703 24 hour community information line.
sydneymetrowsa@transport.nsw.gov.au (responses during business hours only).
Sydney Metro - Western Sydney Airport, PO Box K659, Haymarket, NSW 1240.
If you need an interpreter, call TIS National on 131 450 and ask them to call 1800 717 703.